Terms of service

TERMS OF SERVICE

Last updated: April 15, 2026

These Terms of Service ("Terms") govern your use of the website and services operated by RIDEREV LIMITED ("we", "us", "our").

By accessing or using our website, you agree to be bound by these Terms.

1. Company Information

RIDEREV LIMITED
4th Floor, Silverstream House
45 Fitzroy Street
London, W1T 6EB
United Kingdom

Email: customerservice@redirev.co.uk
Phone: +44 7354 102116

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old

  • You have legal capacity to enter into contracts

  • All information you provide is accurate

3. Products and Services

We sell jewellery and related products via our online store.

We reserve the right to:

  • Modify or discontinue products

  • Limit quantities

  • Refuse orders at our discretion

4. Orders and Acceptance

All orders are subject to acceptance.

We may refuse or cancel orders if:

  • Payment is not authorised

  • Fraud is suspected

  • Errors in pricing or product description occur

5. Pricing and Payments

Accepted Payment Methods:

  • Klarna

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

  • Maestro

  • UnionPay

  • Apple Pay

  • Google Pay

  • Shop Pay

All prices are in GBP unless stated otherwise.

We reserve the right to change prices at any time.

6. Order Processing & Delivery

  • Processing time: 1–2 business days

  • Delivery time: 3–5 business days

Shipping carriers:

  • Royal Mail

  • DPD

We are not responsible for delays caused by carriers.

We offer free standard shipping on all orders within the United Kingdom.

7. Returns and Refunds

Returns are governed by our Return & Refund Policy.

You have:

  • 14-day cancellation right

  • 14 days to return goods

8. Product Information Disclaimer

We strive to ensure accuracy, but:

  • Product descriptions may contain errors

  • Colours may vary due to screens

We do not guarantee absolute accuracy.

9. Intellectual Property

All content on this website is owned by RIDEREV LIMITED, including:

  • Logos

  • Images

  • Text

  • Branding

Unauthorized use is strictly prohibited.

10. Prohibited Use

You may not:

  • Use the site for illegal purposes

  • Attempt to hack or disrupt services

  • Submit false information

11. Limitation of Liability

To the fullest extent permitted by law:

We are not liable for:

  • Indirect or consequential damages

  • Loss of profit or data

  • Delays beyond our control

Nothing excludes liability for:

  • Death or personal injury caused by negligence

  • Fraud

12. Indemnification

You agree to indemnify and hold RIDEREV LIMITED harmless from any claims arising from:

  • Your misuse of the website

  • Breach of these Terms

13. Privacy

Your use of the site is also governed by our Privacy Policy.

14. Third-Party Services

We use third-party providers such as:

  • Shopify

  • Payment processors

  • Shipping providers

We are not responsible for their services.

15. Account Security

You are responsible for:

  • Keeping login details secure

  • All activity under your account

16. Termination

We may suspend or terminate access if:

  • You violate these Terms

  • Fraud is suspected

17. Governing Law

These Terms are governed by the laws of:
England and Wales

18. Dispute Resolution

Disputes shall be resolved in UK courts.

Consumers may also use alternative dispute resolution (ADR).

19. Changes to Terms

We may update these Terms at any time.

20. Contact Information

RIDEREV LIMITED
4th Floor, Silverstream House
45 Fitzroy Street
London, W1T 6EB
United Kingdom

Email: customerservice@redirev.co.uk
Phone: +44 7354 102116
Live Chat support is available Monday to Friday, 9:00 AM – 5:00 PM (GMT).