Shipping policy

SHIPPING POLICY

Last updated: April 15, 2026

This Shipping Policy applies to all orders placed with RIDEREV LIMITED.

1. Company Information

RIDEREV LIMITED
4th Floor, Silverstream House
45 Fitzroy Street
London, W1T 6EB
United Kingdom

Email: customerservice@redirev.co.uk
Phone: +44 7354 102116

2. Order Processing Time

All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays).

Orders placed after business hours or on weekends will be processed on the next working day.

We aim to dispatch orders as quickly as possible, however delays may occur during peak periods.

3. Shipping Methods

We use the following trusted delivery partners:

  • Royal Mail

  • DPD

Shipping method will be selected based on availability and delivery efficiency.

4. Delivery Time

Estimated delivery time:

  • United Kingdom: 3–5 business days

Please note:

  • Delivery times are estimates and not guaranteed

  • Delays may occur due to external factors (weather, logistics, customs, etc.)

5. Shipping Costs

We offer FREE SHIPPING on all orders within the United Kingdom.

There are no additional delivery charges for standard shipping.

If any premium or expedited shipping options are introduced in the future, any applicable costs will be clearly displayed at checkout.

6. Order Tracking


Once your order has been dispatched:

  • You will receive a confirmation email with tracking information

  • You can track your shipment via the courier’s website

  • All orders include free standard delivery within the United Kingdom.

7. Failed Deliveries

If delivery fails due to:

  • Incorrect address

  • Customer not available

The package may be:

  • Returned to us

  • Re-delivery may require additional charges

Customers are responsible for providing accurate shipping details.

8. Lost or Delayed Shipments

If your order is significantly delayed or lost:

We are not responsible for delays caused by third-party carriers, but we will assist in resolving issues.

9. Damaged Packages

If your order arrives damaged:

  • Contact us within 48 hours of delivery

  • Provide photos of the damage

We will arrange a replacement or refund in accordance with our Return Policy.

10. Incorrect Address Disclaimer

If an incorrect address is provided:

  • We are not responsible for non-delivery

  • Additional shipping charges may apply

11. International Shipping

Currently, we primarily ship within the United Kingdom.

If international shipping is available:

  • Delivery times and costs may vary

  • Customers are responsible for any customs duties or taxes

12. Customs, Duties and Taxes

For international orders:

  • Import duties and taxes may apply

  • These charges are the responsibility of the customer

13. Liability Disclaimer

To the fullest extent permitted by law:

RIDEREV LIMITED is not liable for:

  • Delays caused by courier services

  • Events beyond our control (force majeure)

14. Contact Information

RIDEREV LIMITED
4th Floor, Silverstream House
45 Fitzroy Street
London, W1T 6EB
United Kingdom

Email: customerservice@redirev.co.uk
Phone: +44 7354 102116
Customer support, including Live Chat, is available Monday to Friday, 9:00 AM – 5:00 PM (GMT).