Refund policy

RETURN & REFUND POLICY

Last updated: 12.04.2026

This Return and Refund Policy applies to all purchases made through RIDEREV LIMITED.

Company Information

RIDEREV LIMITED
4th Floor, Silverstream House
45 Fitzroy Street
London, W1T 6EB
United Kingdom
Email: customerservice@redirev.co.uk
Phone: +44 7354 102116

1. Consumer Rights (UK Law Compliance)

This policy complies with:

  • The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

  • The Consumer Rights Act 2015

As a consumer, you are entitled to clear information, fair terms, and remedies if goods are faulty or not as described.

2. Right to Cancel (14-Day Cooling-Off Period)

You have the legal right to cancel your order within 14 days from the day you receive your goods, without providing a reason.

To exercise your right:

After cancellation, you have 14 additional days to return the item.

3. Return Conditions

To be eligible for a return:

  • Items must be unused, unworn, and in original condition

  • Must include original packaging

  • Must not show signs of wear, damage, or alteration

  • Proof of purchase is required

For jewellery:

  • Items must not have been worn for hygiene reasons

  • Earrings are non-returnable unless faulty

4. Return Process

To initiate a return:

  1. Contact us at customerservice@redirev.co.uk

  2. Provide:

    • Order number

    • Reason for return

  3. Wait for return approval and instructions

  4. Ship the item back using a tracked service (Royal Mail or DPD)

Returns sent without prior contact may not be accepted.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs

  • Original shipping costs are non-refundable

  • If the item is faulty, damaged, or incorrect:

    • We will cover return shipping costs

We strongly recommend using a tracked and insured shipping service.
Please note that original shipping is free and therefore non-refundable.

If the item is faulty or incorrect, we will cover return shipping costs.

6. Processing & Delivery Times

  • Order processing time: 1–2 business days

  • Estimated delivery time: 3–5 business days (via Royal Mail or DPD)

Delays may occur due to external factors beyond our control.

7. Refunds

Once we receive and inspect your return:

  • Refunds are issued within 14 days

  • Refunds are processed to the original payment method

  • You will receive confirmation by email

We may withhold the refund until:

  • We receive the returned goods, OR

  • You provide proof of return shipment

8. Faulty, Damaged or Incorrect Items

Under the Consumer Rights Act 2015:

If your item is:

  • Faulty

  • Damaged

  • Not as described

You are entitled to:

  • Full refund

  • Replacement

  • Repair

Contact us immediately at:
customerservice@redirev.co.uk

We will cover all associated costs.

9. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account

  2. Contact your payment provider

  3. Contact us at customerservice@redirev.co.uk

10. Non-Returnable Items

We do not accept returns for:

  • Used or worn items

  • Items without original packaging

  • Hygiene-sensitive products (e.g. earrings) unless faulty

  • Gift cards (if applicable)

11. Exchanges

We only replace items if they are:

  • Defective

  • Damaged

For exchanges, contact:
customerservice@redirev.co.uk

12. Fraud Prevention & Abuse

We reserve the right to:

  • Refuse returns that do not comply with this policy

  • Refuse refunds in cases of suspected abuse or fraud

13. Contact Information

RIDEREV LIMITED
4th Floor, Silverstream House
45 Fitzroy Street
London, W1T 6EB
United Kingdom

Email: customerservice@redirev.co.uk
Phone: +44 7354 102116
Customer support, including Live Chat, is available Monday to Friday, 9:00 AM – 5:00 PM (GMT).

14. Legal Notice

This policy is governed by the laws of England and Wales.
Nothing in this policy affects your statutory rights.