We aim to process all orders within 1–2 business days (Monday to Friday, excluding public holidays). Once dispatched, you will receive a shipping confirmation email.

Standard delivery within the United Kingdom usually takes 3–5 business days. Delivery times are estimates and may occasionally vary during busy periods or due to courier delays.

You may request a return within 14 days of receiving your order, in accordance with our Return & Refund Policy. Returned items must be unused, unworn, and in their original condition and packaging. Some hygiene-sensitive items, such as earrings, may not be eligible for return unless faulty.

We accept Klarna, Visa, Mastercard, American Express, Diners Club, Discover, Maestro, UnionPay, Apple Pay, Google Pay and Shop Pay. All payments are processed through secure checkout providers.

We work with official distributors and trusted supply partners for a range of brands and product lines. This allows us to maintain a curated selection, consistent quality standards, and a reliable sourcing process. We are committed to offering jewellery that reflects both quality, authenticity, and modern luxury standards.

You can contact us at customerservice@redirev.co.uk or by phone at +44 7354 102116. Live Chat support is also available Monday to Friday, 9:00 AM – 5:00 PM (GMT).

Yes. Once your order has been dispatched, you will receive a confirmation email with your shipping details and tracking information where available.

If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order number and supporting photos if applicable. We will review the issue promptly and arrange an appropriate resolution in line with your statutory rights.